Company News

Henderson, NV, USA(June 6, 2022) Snorkel is very pleased to announce the global launch of its new online warranty services portal.

Now available, the new online warranty services portal allows Snorkel equipment owners to digitally manage all product warranty and warranty claim information. New users can create an account to submit a claim, search and view claim history, and submit labor rate declarations. The user-friendly online portal provides convenient 24/7 access and up-to-date product warranty information. There is no change on how claims are processed, we are simply improving the experience to submit and track warranty claims, hopefully improving claim processing times.

The new warranty services portal is the part of a customer support digitization campaign by Snorkel. While we are still accepting scanned/mailed paper copies of warranty claim submissions, this will be phased out over the coming months.

Jamie Graham, Vice President of Product Support for Xtreme Manufacturing and Snorkel, said, “We are continually looking for opportunities to improve our customer experience, and the launch of this new online warranty services portal is a fantastic development for our customers and product support team. Our customers can now take control of their warranty claim process, with the ability to submit the claim and all supporting materials online, as well as receive status updates as a claim is processed.”

To access the warranty services portal, users can visit www.snorkellifts.com/warranty.

Ahern Ibérica officially opened on 20th September 2019 with a grand opening celebration. More than 110 guests from the Spanish and Portuguese AWP and rental sectors came together at the Ahern Ibérica facility in Madrid to join in the grand opening celebrations, which included an official ribbon-cutting ceremony, facility tours and equipment displays.

During a grand opening celebration in Madrid, Spain, the latest Ahern International division, Ahern Ibérica today officially opened for business.

Servicing customers in Spain and Portugal, Ahern Ibérica will provide sales, service and spare parts for Snorkel lifts. It is based in a large 2,000sqm (21,527 sq. ft.) facility in the south west region of Madrid, which has been recently renovated and includes a 700sqm (7,534 sq. ft.) warehouse for new machine storage, a 800sqm (8,611 sq. ft.) workshop for pre-delivery inspections, repairs and rebuilds, as well as dedicated spare parts storage with walk-in parts counter, and exterior yards to the front and rear of the property. The facility also houses a dedicated training and events space, offices, and conference and meeting rooms.

Led by Managing Director, Enrique García Delgado, Ahern Ibérica employs a team of 7, which includes a customer service representative, sales managers for Northern and Southern Spain, a spare parts coordinator and a technical manager and a service technician.

Taking place the following day from the 2019 Premios Elevacion Movicarga (PEM) Awards, where Ahern Ibérica were a gold sponsor, the grand opening event took the form of an open house in the afternoon of Friday 20^th September. More than 100 customers, suppliers, and industry leaders attended the event held at Ahern Ibérica’s facility, which included tours, machine demonstrations and an official ribbon cutting ceremony and speeches from company executives, including Matthew Elvin, CEO, Snorkel.

Speaking from the event, Enrique Garcia, said, “This is an exciting moment for both Ahern and Snorkel, as we officially open our first directly-owned business here in Spain. I am incredibly proud of the hard work and dedication our new team has shown in getting this fantastic facility ready for the launch, and I hope today our valued customers can see that we are truly ready to support them.”

Matthew Elvin, said, “Spain is a key market for Snorkel, and it is with great pleasure that we have officially opened this latest Ahern International branch today. We are committed to fully supporting our customers in this region and have invested heavily in ensuring we have new machines, spare parts and technical service available, and a dedicated team ready to deliver world-class service.”

Henderson, Nevada, USA (25 May 2018) Xtreme Manufacturing and Snorkel are pleased to announce that they have secured an Asset Based Loan (ABL) for up to USD $65M, to support the future growth of the businesses.

The ABL, which was closed on 18 May 2018 with JPMorgan Chase Bank, N.A. (North America) will be used by the manufacturing businesses to retire existing debt including some of the amounts due to Ahern Rentals and provide access to working capital for the continued growth of the business globally.

Don Ahern, owner of Xtreme Manufacturing, and majority shareholder in Snorkel, said, “Both of our manufacturing businesses have experienced significant growth in the past 4 years, and are now poised for further growth thanks to strong market conditions globally, as well as the hard work of our teams who have expanded our customer footprint and developed world leading products.”

“The time is right for us to secure this access to external funding to enable us to invest further in our global manufacturing capabilities, product development and customer service, taking our businesses to the next level.”

The ABL is structured as a revolving line of credit that will grow as the business grows. The initial draw down was used to retire some existing debt including $15M to Ahern Rentals.